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FAQ
Placing Your Order & Payment
Do I have to pay sales tax on my order?
No, you do not. All prices shown are the final total. There are no hidden taxes, fees, or duties added at checkout or upon delivery.
What payment methods do you accept?
We accept all major Credit/Debit Cards (Visa, Mastercard), Western Union, and Bank Transfer. All payments are processed securely on our site.
Do you ship internationally?
Yes, we ship worldwide! To get your order to you faster, we ship from regional fulfillment centers closest to your delivery address.
Can I pay over the phone?
For your security, we do not accept phone payments. All orders must be placed and paid for through the secure checkout on our website.
Is my payment information safe?
Absolutely. Our website uses industry-standard SSL encryption and is PCI-DSS compliant to ensure your personal and payment details are always protected.
What should I do if my credit card payment fails?
First, double-check that your card details are correct and your bank allows international transactions. If it still fails, please try a different payment method or contact your bank. You can also reach out to our support team for help.
My card was charged, but I didn't get an order confirmation. What happened?
This usually means the transaction was only authorized (a temporary hold) but did not fully complete. Your bank will typically release the hold within 3-10 business days. If the money was fully deducted, please contact us immediately with your details so we can fix it.
I'm having trouble checking out online. What can I do?
Please contact our Customer Support team via email or live chat. We can help you complete your order or provide a secure payment link if needed.
Order Processing & Shipping
Are your products in stock?
Most of our items are in stock and ready to ship. During major tournaments, popular jerseys can sell out quickly. You can see real-time availability on each product page.
Can I change my order after I've paid?
We can only make changes if your order hasn't started processing for shipment. Please contact us as soon as possible, and we'll try our best to help.
Can I cancel my order?
Yes, you can cancel your order within 1 hour of placing it, as long as it hasn't been prepared for shipment. Please see the procedure below.
How do I cancel my order?
To cancel, please contact our Customer Support team immediately via email or your account dashboard. Provide your order number, and we'll let you know if we can cancel it and process your request.
What are your shipping methods and delivery times?
For Europe, we ship from within the EU using tracked services. Delivery usually takes 7-10 business days. For global orders, shipping typically takes 7-20 business days, depending on the destination.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number and a link. You can use this to follow your package's journey on the carrier's website.
What if my order hasn't arrived within the estimated time?
First, check your tracking info for any updates. If there's no movement or it's very late, please contact our support team with your order number. We'll investigate with the shipping carrier for you.
Returns & Exchanges
What is your return policy?
We offer a 14-day return window from the day you receive your item. Items must be unused, in original condition, and with all tags attached. Custom or personalized items cannot be returned unless they are defective.
How long do refunds or exchanges take?
Once we receive your return, processing takes 3-5 business days. Refunds are then sent back to your original payment method. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Are there any fees for returns?
The customer is responsible for the cost of return shipping, unless the item we sent was wrong or defective. We do not charge any restocking or handling fees for returns.
— The Kit Republic Team
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